We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Identified - We have identified the problem and working to resolve. May 20, 2026 - 17:21 UTC
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We are aware of a problem where the Datto RMM's "cagservice.exe" is being flagged as malicious by some antivirus software, causing it to be quarantined. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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We have identified an issue impacting Reporting on the Admin Console. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support
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Amazon Web Services
Cloudflare
Datto RMM - Vidal - Cagservice.exe being flagged as malicious by Antivirus Software
Datto
Reporting service experiencing degraded performance
Druva inSync
Adobe Creative Cloud
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