We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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We are continuing to investigate this issue.
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A fix has been implemented and we are monitoring the results. Several pods have shows signs of improvement.
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While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support
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TPx Teams are aware of some customers experiencing dropped calls when placing an inbound call on hold. TPx has reviewed call examples and has engaged our downstream SIP Trunk provider to assist in troubleshooting this issue. We have confirmed the TPx network is set to the current RFC protocols for on-hold music always. However, downstream from our connection, the call drops after about 5 seconds once being put on hold. This has been a very difficult issue to identify, and resolution relies on our downstream connections to isolate and resolve the problem on their network. We continue to escalate and follow up with our SIP Trunk provider to escalate to their downstream connections to assist with resolution. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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Adobe Creative Cloud
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Workers AI experiencing degraded availability in some models
Cloudflare
Datto SaaS Protection - Backup performance degradation for various services on pod multiple pods
Datto
Microsoft 365 apps
TPx Communications
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